Looking ahead to reopening
24th June Update – please read our latest page on reducing the risk of COVID-19
The last weeks have been a challenging time for everyone. We hope you have remained safe and well during this time and the weeks ahead allow us to enjoy doing more.
As we look forward, we are starting to think about reopening Glendon to guests in July. This is of course dependent on government restrictions. We will always follow this advice as the safety and well-being of our guests, staff and the community are at the forefront of all decisions we make.
Making a booking
We understand that you may be considering making a booking for a few days away. It will be lovely to welcome guests back to Glendon. However, we understand there is still uncertainty. In response to this we have amended our booking terms and conditions. If possible, we are asking guests to make bookings online.
For bookings, our online booking system will ask for your credit card details to secure the booking. No money will be taken prior to your arrival. If for any reason you need to alter your booking, please contact us as soon as possible and we will do all we can to assist. Our full terms and conditions are here.
At this stage, for all future bookings we are operating on a minimum of a two-night stay. This is something we usually operate at weekends. However, this is another way we are able to be open, but further reduce the number of different people at Glendon. Based on our bookings during 2019 this will mean that we will reduce the number of people staying with us by approximately 50%. We appreciate that this may not be suitable for some guests, but this measure is another helpful alteration to allow us to do all we can for the well-being of everyone at Glendon. As with all the measures we are taking we will keep this under review.
As well as making a booking for specific date, we also offer gift vouchers. Gift vouchers can be purchased on our website and you will receive immediate confirmation. For added flexibility all gift vouchers are valid for two years. They can be purchased for varied amounts towards a stay at Glendon.
Staying at Glendon
We are carefully monitoring all guidance from the government and Public Health England to ensure we take all possible steps to maintain a safe environment for everyone. Since we opened in 2012, we have received numerous reviews that complement the standard of cleanliness at Glendon. We will continue to operate at this excellent standard.
In addition, we will put in place any additional measures as recommended. Visit Britain are developing a quality mark to support hospitality businesses understand all the steps they can take to ensure as safe an environment as possible as this time. We will complete this as soon as it is available and continue to respond to evidence as it emerges.
Previously we worked as nurses and many of the measures taken to reduce the spread of infection remain with us. We have called on these over the past years and will continue to do so. The emphasis on hand washing and reduced touching of shared items really does make a difference and are part of our usual routines.
The advice regarding laundry is to use high temperatures and detergents. All of our laundry at Glendon goes to a professional laundry. All laundry is washed at high temperature, sanitized, dried and ironed in steam presses and sealed prior to delivery. The laundry remains in sealed packs/bags until it used from the linen cupboard at Glendon. Again, the laundry we use are reviewing all of their processes to make changes as outlined in relevant government guidance.
In addition to the cleaning that always happens we are disinfecting the surfaces that different guests may touch, such as door handles and bannisters, several times throughout the day. To assist us with this it will help if guests wash or sanitise their hands when entering Glendon and before leaving their room.
Breakfast at Glendon
The dining room at Glendon is large and the tables are spaced well apart. We will ensure we operate to the spacing requirements. It is unusual for all guests to be in the dining room at the same time, but we appreciate that we need to manage this carefully.
To achieve this, we may ask guests to select a breakfast time to help with this. If necessary, we will extend breakfast times to manage this. We will also allocate guests a table to use for the duration of their stay.
As usual, all drinks and food from the breakfast menu are served to your table so contact is minimised. We do have a buffet table with cereals, fruit and yoghurts. We will ensure these items are served in individual portions to ensure they are only touched by one guest.
Social distancing at Glendon
An advantage we have at Glendon is the size of the house. The only people in the house, apart from those who work here, are guests who are staying with us and we will have a maximum of 10 guests at any time. We will also keep this under careful review according to government guidance and make alterations if necessary.
The open landings and stairways make it easier to avoid close contact with other guests. We are currently considering how the guest sitting room is used. If necessary, for safety reasons, we may need to ask guests not to use this room.
There are different seating areas outside at Glendon. These are ideal to sit and relax, weather permitting. When guests first arrive on their first day, we are always pleased to serve afternoon tea or coffee and some homemade cake. Lemon drizzle is the most popular! To help with social distancing we may not be able to serve this in the sitting room. Weather permitting, we will serve this outside as there is ample room. If that is not possible, we will be sure to leave some cake in your room during your stay.
As well as the outside space at Glendon we have the wonderful Hall Leys park just at the side of the house. The park has planted beds, a pond and plenty of seats to just sit and watch the world go by. In front of Glendon there is also Knowleston Gardens.
The local area
Over time it will become clearer how local attractions, restaurants and shops are responding. As the actions taken by each venue are likely to differ, we advise guests to look at the websites as these are likely to contain the latest information.
A great advantage of Derbyshire and the Peak District are the open spaces and stunning scenery. There are many places to choose from and it is usually possible to find quieter open spaces at all time of the year. There are some areas that tend to be busy, but you can find lots of information on local walks and spaces across the area that are less busy. For some specific walks you could check out Walking the Peaks, who sell downloadable self-guided walks.
Welcoming guests back to Glendon
Staying safe and enjoying your stay continue to be our top priorities. Whilst there are some changes, the majority of this is what we have always done at Glendon. At this time, we are simply applying extra caution.
As well as staying safe we want our guests to continue to have a pleasurable stay at Glendon. These measures have been implemented for added caution, but we are confident our guests will continue to enjoy their stay and see very few visible changes. Our guests are with us to have time away and relax. This seems more important now than ever. We are explaining these actions, so you know what we have and continue to do to maintain a safe space but in a way that is not overly obvious. We look forward to welcoming you to Glendon.
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